Testimonials What Our Clients Have To Say

NPS Score

CUSTOMER ENGAGEMENTNet Promoter Score

Net promoter score (NPS) is the gold standard of customer experience metrics. It answers the fundamental question of the likelihood for customers to recommend us? According to Retently’s 2021 NPS Benchmarks for B2C, the financial services industry has an NPS score of 56 and the Insurance Industry is 57.

Understanding NPS Score: An NPS over 70 means the customers love the service they are receiving from the business. We are proud to average an NPS score of 93 with our clients.
Hello- once again Team Trident completes another smooth transaction for my Seller and Buyers with a hassle free Settlement and all this lead by Roxanne Donahue - who never disappoints - she always - ALWAYS - goes the extra step to to keep things moving along in a very busy office!!! I'm a fan and can't wait for my next closing with Roxanne and Trident Land Transfer Company.

William Mack Jr.

Ocean City, NJ
William Mack Jr.

As always Amanda made sure our transaction went smooth. Our first time homebuyers were thrilled with the how seamless their entire experience was. We were early for settlement and Amanda was ready for us! Amanda always takes her time to explain everything and make sure that the buyers understand what it is that they're signing. Thanks Amanda and TLT for another great settlement!

Becky Kent

Pennsylvania
Becky Kent

Again, Trident made my settlement go very smoothly thanks to Amanda Harwood my settlement coordinator and Alex Reilley my mortgage Rep. They really go above and beyond to accommodate in this hectic crazy market with schedules changing sometimes day to day.

Debra Chmieleski

Yardley, PA
Debra Chmieleski

Taylor and Terry always work to make the transaction as smooth as possible for both the buyers and the sellers. I am always happy to work with Trident and I know my clients are in great hands with them!

Jessica Cipa

Ocean City, NJ
Jessica Cipa