Christine Fatzinger and Brianna Favro are exceptional at their job. They make the whole process easy and stress free. When an issue comes up, they work quickly to resolve it. I would recommend Trident Land Title to every client in the future!
Testimonials What Our Clients Have To Say
CUSTOMER ENGAGEMENTNet Promoter Score
Net promoter score (NPS) is the gold standard of customer experience metrics. It answers the fundamental question of the likelihood for customers to recommend us? According to Retently’s 2021 NPS Benchmarks for B2C, the financial services industry has an NPS score of 56 and the Insurance Industry is 57.
Understanding NPS Score: An NPS over 70 means the customers love the service they are receiving from the business. We are proud to average an NPS score of 93 with our clients.
Every person from Trident with whom we interact throughout the home sale process is professional, knowledgeable, and on top of their game. As a real estate agent, I'm confident that Trident will be responsive to my clients and have everything in place to insure a smooth closing.
Beth Smith
Christine, my tile person, is the absolute best!!! She makes every settlement wonderful and smooth and is so knowledgeable and professional!!!
Jodi Costin
I wanted to compliment Leslie, Amanda, Victoria and Ellen for their amazing help on a listing of mine. I had to navigate a divorce, sheriff sale, bankruptcy and liens on the property. I had wonderful guidance and advice from everyone at Trident and I couldn't be happier with the assistance I have received. The patience, enthusiasm and sincere interest in helping me get answers to questions is unparalleled. Thank you for the best customer service around. I have learned so much and greatly appreciate the level of guidance!!! Words do not do justice.
Madeline Jones
